Complaints and dispute resolution

1. Contact us first

If you are unhappy with an order or a product, please contact us – most issues are resolved quickly:

• e-mail: office@carestaofficial.com
• phone: +40 752 166 324 (Monday–Friday, 10:00–18:00, Romanian time)
• postal address: Str. Alexandru Ioan Cuza nr. 35, Alba Iulia, Alba County, 510191, Romania

Please state your order number, the product and a description of the issue. We confirm receipt of complaints within 2 working days and reply within 15 calendar days at the latest. For non-conforming products, repair or replacement is carried out within a maximum of 15 calendar days (see Legal guarantee of conformity).

2. Romanian National Authority for Consumer Protection (ANPC)

CARESTA is a Romanian company and is supervised by the Romanian consumer authority. If you are not satisfied with our reply, you can contact ANPC:

• website: anpc.ro
• Consumer helpline (Telefonul Consumatorului): +40 21 9551
• Alba County Consumer Protection Office (CJPC Alba): Bd. Octavian Goga nr. 9, Alba Iulia, Alba County, 510150 · e-mail: secretariat.alba@anpc.ro

3. Alternative dispute resolution (ADR / SAL)

Consumers have the right to use an alternative dispute resolution procedure, which is quicker and less costly than going to court. Complaints can be submitted online on ANPC’s ADR (SAL) platform:

https://reclamatiisal.anpc.ro

4. Consumers in other EU countries

If you live in another EU member state, you can get free help with a cross-border dispute from the European Consumer Centre in your country or in Romania (eccromania.ro).

5. Competent courts

You may also bring the matter before the competent courts, in accordance with the law.

Last updated: September 2026